Enhancing Microsoft Teams for Business Calling 

In the rapidly evolving landscape of business communications, Microsoft Teams (MS Teams) has emerged as the unparalleled solution, empowering over 75 million users globally with seamless cloud-based calling. Most of our customers are using MS Teams inside their organisation to fulfil their standard calling requirements across their on-premise and remote working environments, but now, with the help of Access4’s Teams Calling Enhanced offering, we can offer our customers robust resiliency and redundancy for best of breed business calling. 

Unlocking the Potential of Microsoft Teams Calling Enhanced 

Microsoft Teams, with its user-friendly interface and versatility, provides a solid foundation for business calling. Yet, there are key enhancements that can transform your organisation's communication strategy, making it more robust and secure - to match the expectations you have for your IT infrastructure as a whole. Let’s discuss these now. 

• Advanced calling features:  

With Access4, we can offer you a comprehensive range of purpose-built Microsoft Teams services, designed to enhance functionality and fortify resilience. While Microsoft's native Teams telephony adequately addresses basic telephony needs, it falls short in meeting the advanced feature requirements of organisations with complex telephony needs or call centre functionalities. In such scenarios, a more robust service offering is essential, one that delivers a feature-rich telephony system capable of handling intricate demands.   

Access4’s Teams Enhanced service fills this crucial gap, providing businesses such as yours with the advanced and sophisticated feature sets necessary to thrive in today's dynamic business environment. With Access4, you can choose from a suite of Teams services tailored to meet both basic and enhanced requirements, ensuring that your communication and contact centre needs are fully addressed, regardless of complexity. 

• Redundancy and Resilience: Defending Against Downtime 

In today's digital age, downtime isn’t an option. Access4's Teams Calling Enhanced solution goes beyond the basics, offering a robust infrastructure that enhances business calling for increased redundancy. By fortifying your system against both unforeseen system failures and cyber threats, you can minimise the risk of downtime, ensuring uninterrupted communication for your organisation. 

Preparing for the potential for MS teams going down, when your business is reliant on it, is an important exercise for all businesses and something we often advise our clients on. We find that although MS teams is a highly effective calling tool, it may fall short when you urgently need to leverage support. If MS teams goes down, you may find it incredibly difficult to get the support you need without a partner like ourselves and Access4. Together, we offer onshore support that you can access at any time, no questions asked, with highly specialised skills in Microsoft Teams that you can benefit from. 

• Call Analytics: Empowering Informed Decision-Making 

Monitoring and analysing call data is critical for optimising business performance. With Access4's enhanced MS Teams solution, businesses can now seamlessly record and analyse call data, gaining valuable insights for informed decision-making and effective performance management.  

The combination of MS Teams and Access4’s advanced call analytics capability can offer you real-time tracking of call volumes, enabling precise monitoring of peak and off-peak traffic patterns. This empowers efficient resource allocation, allowing you to adjust staffing levels accordingly for prompt customer service during busy periods, while minimising costs during slower times. Additionally, it facilitates monitoring of call durations and response times, informing decisions on training, process improvements, and staffing adjustments to enhance overall customer satisfaction and service quality. 

By choosing us as your partner, you're not just using Microsoft Teams, you're maximising its potential with advanced functionality and security in mind. Our solution with Access4, represents a pivotal shift from basic telephony to a comprehensive communication solution tailored to meet the complex and evolving needs of modern businesses. Whether it's implementing IVR systems, managing high call volumes, or integrating call data with CRM platforms, in partnership with Access4, we can help to elevate your communication capabilities to deliver exceptional customer experiences. 

To gain the most from your MS Teams Calling business software and overall telephony technology, send us your latest phone bill and we’ll do a complimentary health check for you. We’ll advise you on how best to utilise MS Teams to ensure resilience and redundancy. 

Send your phone bill to teamscalling@citadelit.com.au and we’ll give you a call to complete your complimentary health check.